Frequently asked questions

We usually deliver in approx. 1-5 working days. We send our parcels with Swiss Post.
Here you can find the Status of your order.

“On hold" means that we have received the order but are still waiting for the bank transfer.
“In progress" means that we receive your payment and pack your parcel.
“Completed" means that your order is packed and waiting for the delivery service or is already on its way to you.

You haven't received your parcel after 5 working days? Don't worry, we'll take care of it. Just tell us your order number and we'll find your parcel.

Under "My account" and "Orders" you will find all your orders.

“On hold" means that we have received the order but are still waiting for the bank transfer.
“In progress" means that we receive your payment and pack your parcel.
“Completed" means that your order is packed and waiting for the delivery service or is already on its way to you.

• Shipping time within SwitzerlandWithin Switzerland we usually deliver within 1-2 working days.
  
  
• Orders until 8:30 will be delivered on the next working day. In exceptional cases, the working day after next.

As soon as the order has been paid for, it will be dispatched.
If payment by instant bank transfer has not been successful, the order will appear as unpaid and we will unfortunately not be able to dispatch it yet. As soon as the amount is received, e.g. by bank transfer, we will dispatch the parcel immediately.

We are very sorry that you wish to return your order or parts of it 🙁.
But we understand and want to make it as easy as possible for you.
With us you have 30 days time, the unopened products that you no longer wantwithout giving reasonsreturn it to us and get your money back. If you would like to return your order or parts of it please write us a short message

No problem! Please inform us briefly.
If the goods have not yet been dispatched, we will cancel the dispatch immediately. If the parcel is already on its way, please send us the unopened goods (this is important) back to us. As soon as we have received the goods in their original packaging, we will refund the purchase price.

That depends on whether we are provided with testers or samples of the product by the brand.
Write to us and we will be happy to help you!

We answer many questions in our Magazine.
You can ask us any further questions via our contact form place. Write to us! 

Dr Anna Mandozzi looks after this special area. Write to us with your questions and concernsand we will forward your message.

Under each product there is a tab with all of our 56 sustainability criteria. All this information is listed there in detail.
Alternatively, you can filter by the desired criteria in the shop itself in the left-hand sidebar.

Here we explain all the ingredients that we do not accept - but that's not all!
Our products must also fulfil our criteria in terms of sustainability, fairness, the environment and society.
As far as the purity, effectiveness and sustainability of our products are concerned, we are passionately consistent!